Frequently asked questions.

You can return any unopened device within 30 days for a full refund, or any opened device within 14 days if it's faulty.

Standard shipping takes 3–5 business days. Express shipping (free over $75) arrives in 1–2 business days.

Every ARC device includes a 2-year manufacturer warranty covering defects in materials and workmanship.

Most ARC devices are dual voltage (100–240V) and work worldwide with the correct plug adapter — check the product's spec tab to confirm.

Yes — use the Track Order page with your order number and email to see live shipping status.

Yes, salons and retailers can apply through our Wholesale page for tiered pricing.